When an ELM customer despatches product using returnable transit packaging, then the delivery location becomes an ELM collection point.
Contact details are entered onto the ELM SmartController and all packaging movements to and from this location are recorded.
ELM establishes a communication channel directly with the collection point to facilitate recovery of the packaging at a mutually desirable frequency.
Each collection point is individually monitored by an account supervisor based at ELM’s contact centre.
As an ELM collection point, your ‘account supervisor’ is available to assist you in identifying your suppliers’ returnable transit packaging, advising you on it’s storage and protection, and organising a procedure for return. Your account supervisor will contact you based upon our customers’ delivery data, however, you may contact them directly on the ELM collection hotline on freephone number:
0800
282488
The contact centre
personnel are supported by the ELM Field Service
Team. Should you require an on-site visit to discuss
our customers’ transit packaging or perhaps the
transit packaging used by your other suppliers then
please let your account supervisor know and we will
arrange a meeting.
